We value our customers greatly and aim to provide the highest possible level of service. If you purchase an item and decide you don’t like it or it does not fit your requirements we will offer a 30 day full refund period.
Please note, the refund will match the price you originally paid and will not cover any postage fees incurred whilst returning the item. A copy of your order must be included with all returns. Returns made outside the 30 day period will be subject to a 25% restocking charge. Please allow up to ten working days for the funds to reflect on your account.
For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer you a proof of delivery. Please note, Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back to us at Bee Smart Toys.
You must take reasonable care of the goods whilst they are in your possession, good must be returned in saleable condition. In the unlikely event that you receive damaged goods, or an incorrect order, we will refund your money in full. We will provide labels for the return of the items and will arrange collection of them.